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Urgent Notification: 38mm Cap Recall

Dear Valued Customer,

We have just been informed that our cap supplier has had to recall their caps due to a recall from their liner supplier. Specific lots have been quarantined which have a quality issue related to the oxygen absorption content of the liner material. Based on their notification, we have quarantined the parts we received which are from the quarantined batches. Our Quality department has confirmed that no affected caps have been released from our facility.

The cap manufacturer is working with the liner company to get this resolved. This will affect all of our 38mm caps which are item numbers COM6958 and COM6976. We have just been notified, by phone, that production is tentatively scheduled to restart on or after 17 August, with the window of our first delivery to be between 8/22 to 8/24.

For those of our customers who receive boxes of these caps in bulk, please contact our Customer Service department and let us know what your inventory level is currently. We request that you use your buffer inventory and we will bring you back up to those levels after everything has been resolved. If your Cubitainers come with either of these caps attached, please confirm if you will accept delivery of them without caps at this time. If not, we will work with you to reschedule delivery dates once the caps arrive.

Please contact us with any questions, comments or concerns you may have.


Daihei Sakanoue

View the original PDF form of this letter.

Value-Added Packaging to Meet Every Need

Value Added Packaging PDF Flier
Download our flier to learn more about our value-added packaging

If you’re familiar with the CUBITAINER®, you are likely already familiar with the Hedwin Division of Zacros America.  However, we wanted to take a minute to introduce you to the array of flexible packaging options available from Zacros America corporate.  Experts in all types of flexible packaging, Zacros America specializes in laminated functional packages.  Zacros focuses on reduction of product/package waste, customization, environmental consciousness and maximizing value.  Flagship products are Flowpack single-use pouches and Z-tainer bag-in-box.  Get to know these products HERE and contact us today for a more in-depth look at how we can customize these to meet your needs

Immediate Price Increase Based on Resin Supply

Dear Valued Customer,

As we previously informed you on September 8 2017 regarding the Polyethylene Force Majeure notice from our suppliers, the effects of Hurricane Harvey are ongoing and continue to put a strain on resin supplies throughout the industry. Zacros has worked diligently to source a continuous supply through this difficult period. However, during this time, resin costs for Zacros have increased significantly. Zacros will continue to honor the price on all orders received and accepted prior to this letter, but effective from the date of this letter, all new orders will be subject to the following price increase, detailed in the below chart.

Please adjust your purchase orders to reflect the new pricing as of September 29th, 2017 and maintain that pricing until we have updated you with any subsequent changes. We are hopeful that in the first quarter resin prices will correct themselves for both us and you our customers.

Item Increase in price/unit (USD)
1 liter/1 quart $0.046
4 liter/1 gallon $0.034
5.1 liter/5 quart $0.042
10 liter/2.5 gallon $0.060
20 liter/5 gallon $0.100


Yasuo Iwasa
President of Hedwin Division
Executive Vice President of Zacros America

Polyethylene Force Majeure Notice From Vendor

We thank you for your ongoing use of CUBITAINER® products.

As you are aware, extreme damage and flooding in the Houston area from Hurricane Harvey has affected petroleum markets in the United States.  It has taken several days for waters to recede and for assessments to be made in refineries and downstream operations.

We have been closely monitoring these events, and working with our polyethylene supply chain to mitigate the effects.  Today, our resin suppliers based in the Houston area have declared Force Majeure events as a result of this storm.  We want to alert you that these declarations will likely have an effect on our ability to supply you with CUBITAINER® products in the fourth quarter.

Those effects are still being calculated.  Our division President, Mr. Yasuo Iwasa, has issued a statement outlining our efforts to manage our deliveries and communicate with you over the coming weeks. Please read it HERE (PDF).

Rest assured that our entire team is dedicated to mitigating this situation and we will pass on information as quickly as we are able.  We appreciate your patience and continued support.

Best regards,

Everyone at the Hedwin Division of Zacros America

CUBITAINER® Assembly Process and Product Update – Initial Notification

Dear Customer:

Please allow us to formally notify you, with this letter, of an upcoming project being undertaken in our Assembled CUBITAINER® department.

In an effort to improve the reliability of our Assembled CUBITAINER® products, we are in the initial stages of designing and installing NEW process equipment on our assembly lines in Newark, DE.

In conjunction with this installation, we have consulted with corrugated industry experts to develop some improvements to the outer cartons used for Assembled CUBITAINER® products. Although outer cartons may change, please be assured that the interior CUBITAINER® bladder will remain unchanged with this project.

While the finished product will look similar to our current Assembled CUBES®, some aspects of the carton are being modified. The project aims to provide a superior Assembled CUBITIANER® through the implementation of six primary changes to the final product, some functional and visible while others are a part of the process:

Current Feature Proposed New Feature Benefit(s)
Top Handle Side holes and/or top hole Ergonomic improvement, improved seal on top flaps
Interlocking minor flaps Provide structure/support during sealing
Dust cover Integral hinged corrugated cover Improved fit, delivery/storage efficiency
Cold Glue Hot Glue Wider temperature tolerance, defect reduction
Form from folded flat Form from flat sheet Stronger glue joint, improved flap sealing, improved squaring
Packaging Tray Slip Sheet Process flow and handling improvements

This project includes a complete qualification plan. All inner dimensions will remain the same as those on current cartons. Before market release, all tested parameters, such as burst strength, will be proven to be equivalent or superior to current assembled CUBITAINER® results.

There are some key exclusions to this project scope: Assembled CUBITAINER® products shipping from our Reno, NV facility remain unchanged. CUBITAINER® products assembled using “crash-lock” (glue-less) cartons will be excluded at this time, although may change at a later date.

Please continue without changes to your ordering process until notified. Product changes will be made in stages as new dies become qualified on the new process machinery and final material test results are proven. In late calendar 2017, we reach the material testing stages of this project. At that time, once the new equipment has been installed and verified, our representatives will be in contact with detail on sample availability and part number conversion.

This is the initial announcement of this project, and more detail and additional information will be provided on our website as we continue. You are welcome to peruse our internal PCN (Part Change Notice) form, which is attached for your records. This document will be updated as necessary on www.hedwin.com/resources and we encourage you to check there often.

As we are still in initial planning stages, we request your feedback and questions, so that we are best informed to represent your needs as implementation progresses. Please contact us using our contact information found in the PCN attached, at [email protected] or via phone at 800.890.1183 with your thoughts and needs related to this project.

We thank you for your continued business and support of the Hedwin Division of Zacros America. We look forward to using these changes to serve you better.


Best regards,

The Technical, Quality and Sales Team at the Hedwin Division of Zacros America

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