FAQ

Can Hedwin Division of Zacros America, Inc. transport its containers already filled with our product?

Unfortunatetely, we do not provide this service. Hedwin Division of Zacros America, Inc. manufactures container and liner products. – we do not offer “contract packaging”.

When do stock items ship?

Stock items ships within 3 days.

If I am outside the US , will you bill me for the products?

Anyone outside the U.S., unless previously approved, must submit payment by wire prior to the goods being shipped.

What is the FDA Status of your Products?

The resins and colorants used to manufacture our containers meet the requirements of the FDA for Food contact. We can provide letters of certification on our specific products through Technical Service.

How can I be sure my product will be chemically compatible with various Hedwin Division of Zacros America, Inc. containers?

All Hedwin Division of Zacros America, Inc. containers are made of polyethylene, a material with exceptional chemical resistance. If you do not have any successful shipping experience or laboratory data to indicate acceptability with polyethylene packaging, your chemical may require testing. Hedwin Division of Zacros America, Inc. requires three times the normal amount intended to be packaged for evaluation. Contact the Technical Service Department for further information.

How can I estimate the cost to build a custom mold? How much lead time do I need to build a mold?

Precise custom packaging and maximal supply chain alignment is our specialty. Our rigorous Advanced Quality Planning system assures timely, accurate communications and quotes. We will provide an exact quote from one of our Hedwin Division of Zacros America, Inc. Product Development Engineers, along with timeline.

I want my packaging to stand out. What can Hedwin Division of Zacros America, Inc. do to help me accomplish this?

We understand that you make a unique product that deserves outstanding packaging. We offer various options based on the appropriate container for your product, but in general, we offer sleeving, labeling, silk screening, and embossing.

What is the lead time to get a custom printed carton for my product?

It takes approximately 19 working days to complete the artwork process and manufacture printing plates. After that normal lead times apply. Our Advanced Quality Planning experts will provide detailed information throughout our engagement.

How much are printing plates?

Exact prices for print plates can be provided upon submission of the artwork. Plates typically run an average of anywhere between $100 – $1200 USD. Artwork should be submitted using Adobe Illustrator files (not a pdf format) in order to expedite estimating.

What is the difference between assembled and knock down CUBITAINERS®?

One of the unique features of the CUBITAINER® insert is its ability to nest within itself and be shipped in a KD (knocked down form). This feature allows an eight to one space advantage during shipment leading to significant freight reduction. Assembled CUBITAINERS® arrive already inflated, with or without a carton. Many customers prefer to purchase their containers assembled or set-up in a carton since they do not have the proper carton equipment to complete assembly of the component parts.
Please read about CUBITAINER® features here >>

Can I buy less than your minimum quantity?

Hedwin Division of Zacros America, Inc. recognizes our client’s unique needs for different quantities and are happy to meet your needs. We offer a nationwide distributor network for smaller quantity orders – just contact us!

What are the hours of your shipping deptartment?

Our shipping department is available from 8am EST to 2pm EST, Monday – Friday.

Can your containers be used to ship Hazardous Materials?

Absolutely! We have tested our containers to UN requirements and offer either an UN Marked 4G Combination Package with CUBITAINER®. Customer Service or Technical Service can assist you in getting the correct container for you based on your products’ hazard class and specific gravity.

How can I find the proper Application Torque for my closures?

Proper torque levels as well as closure specifications are transmitted to each customer that purchases a product intended to contain DOT Hazardous material. All closure instructions are available via fax upon demand by contacting the Technical Service Department.
When I torque my cap to 25 in-lbs., I noticed that after a few days that if I remove the cap the removal torque is only 15 in-lbs. What happened and do I need to retorque? All Hedwin Division of Zacros America, Inc. torque recommendations accommodate the loss of some initial torque. The application torque will always exceed removal torque but you can rest assured that using our specified torque levels will insure good performance during subsequent shipment.

Can I get a sample?

Absolutely!! We gladly provide samples for sizing, testing, or just to see and hold the product. Just contact us and request a sample >>

Does Hedwin Division of Zacros America, Inc. have a liner for plastic drums?

Absolutely! We can supply liners for varying sizes of plastic drums, and unlike many other manufacturers, we manufacture our own film, so you can rely on total quality throughout the manufacturing process. Just contact us so we can learn more about your needs >>

Are Hedwin Division of Zacros America, Inc. packages designed to accept child resistant caps?

Tamper evident? Hedwin Division of Zacros America, Inc. packaging can accept child resistant caps but each application should be reviewed by Technical Service to insure appropriate cap/ neck fit. All packaging can be made tamper evident via one of the following methods: caps, induction seal, shrink band, or tape.

How do I know if my product is regulated, and if so how do I know what package to use?

The Code of Federal Regulations Title 49 provides expert guidance in the classification of Hazardous material. Characteristics of the material will be used to determine whether or not it meets the definition of one or more hazard classes. Determining the packing group will indicate the degree of hazard. Reference the Code of Federal Regulations Title 49 Section 171.101 and 173 for details on classification. Once your product has been classified, you can reference Section 172.101 column 8 for the list of approved packaging.

What does the UN rating mean?

The UN rating indicates the performance level for which the packaging was tested. We have worked in compliance with DOT regulations for decades. Our clients can rest assured that we are educated on compliance issues and are ready to address any concerns you might have.

Are all Hedwin Division of Zacros America, Inc. containers suitable to ship by airfreight?

All packaging can be used for air freight of non-hazardous materials. CUBITAINER® Combination Package is not approved for Air shipment of Hazardous materials.
How can I tell if my Hedwin Division of Zacros America, Inc. package is rated to ship regulated product? Hedwin Division of Zacros America, Inc. packaging that is intended for the use of Hazardous materials is marked plainly with the appropriate DOT Mark in accordance with the packaging tests that have been performed.
If I purchase caps direct from a producer, can I use my caps on Hedwin Division of Zacros America, Inc. packaging? Yes and No. Packages carrying hazardous materials with a DOT/UN mark, the answer is no. If the product is not regulated, Hedwin Division of Zacros America, Inc. requests that you check to see if the cap is on our approved source list as substitution of non specified packaging that does not meet our exacting requirements, as it may cause subsequent leakage in the field.
If I use containers from two different vendors, can I substitute another manufacturer’s container in the Hedwin Division of Zacros America, Inc. carton? No, Hedwin Division of Zacros America, Inc. cartons are sold with very specific closure/ assembly instructions. Each package as assembled is considered a “design” and can not be altered without further testing or written permission from Hedwin Division of Zacros America, Inc.

What is a combination package?

The Code of Federal Regulations, Title 49 defines a combination package as “as a combination of packaging, for transport purposes, consisting of one or more inner packaging secured in a non-bulk outer packaging.” The CUBITAINER® is an example of combination packaging.

What type of material are your products made from?

Our CUBE® is made from LDPE or a blend of LLDPE & LDPE. Our WINLINER® is made from LDPE. Our PAYLINER® is made from either HDPE or LDPE. Our HEDLINER® is made from a blend of LLDPE & LDPE.

Do your containers contain PCR and if so, what percent?

While we use regrind from our own processes, we do not add outside PCR materials to our manufacturing process. For custom application PCR can be utilized in Corrugated but consideration must be given to the potential loss of physical properties. If you desire PCR in order to comply with the California Rigid Packaging Program, you may want to consider using the CUBITAINER® in place of your rigid package as it is exempt from the requirements.

Can your containers be recycled?

Yes! Each plastic container is marked with the appropriate SPI recycle code and our corrugated cartons are recyclable as well.

What is the maximum fill temperature for your containers?

Because polyethylene melts at 250° F F, but softens at a much lower temperature, we recommend that the maximum fill temperature be between 180-190° F.

Can I sterilize Hedwin Division of Zacros America, Inc. polyethylene containers?

Yes, Gamma Irradiation or Ethylene Oxide Gas sterilization is recommended. Information on sources for sterilization is available through Technical Service. Sterilization via autoclaving or steam sterilization is not possible.

How high can I stack your containers?

While each application is unique, normally we would recommend that the filled plastic containers be stacked no more than 3 layers high per pallet and two pallets high. Factors that can affect the stack height include the weight of the product and storage conditions, i.e., humidity & temperature. Our Technical Service department can evaluate your application to make a specific recommendation.

What barriers to Oxygen or Solvents are available?

We can apply a PVDC or SARAN coating to our containers to provide a barrier to Oxygen to improve the shelf life of Oxygen sensitive products. We utilize the Fluoroseal fluorine treatment method to improve the barrier to certain aromatic hydrocarbons. Technical Service can provide the particulars on each treatment.