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Customer Care
Frequently Asked Questions
If I am outside the US , will you bill me for the products?
What is the FDA Status of your Products?
What are the standard colors for Hedwin round and rectangular Winpak®?
Chemical compatiblity with various Hedwin containers.
How can I estimate the cost and lead time needed to build a custom mold?
What decorating abilities does Hedwin have?
What is the lead time to get a custom printed carton for my product?
What is the difference between assembled and knock down CUBITAINERS®?
Can I buy less than your minimum quantity?
If it is a stock item, how long until it ships?
How much do printing plates cost?
What are the hours of your shipping deptartment?
Can your containers be used to ship Hazardous Materials?
Torque Issues
Can Hedwin transport its containers already filled with our product?
Does Hedwin have a liner for plastic drums?
Can I get a sample?
Are Hedwin packages designed to accept child resistant caps? Tamper evident?
Regulated product? How do I know what package to use?
How can I find the proper Application Torque for my closures?
What does the UN rating mean?
Are all Hedwin containers suitable to ship by airfreight?
How can I tell if my Hedwin package is rated to ship regulated product?
Cap Compatibility - Can I use my caps with Hedwin Packaging?
I substitute another manufacturer’s bottle in the Hedwin carton?
What is a combination package?
What type of material are your products made from?
Do your containers contain PCR & if so, what percent?
Can your containers be recycled?
What is the maximum fill temperature for your containers?
Can I sterilize your containers?
How high can I stack your containers?
What barriers to Oxygen or Solvents are available?
Q: If I am outside the US , will you bill me for the products?
If I am outside the US and want to purchase from Hedwin, will you bill me for the products?
A:
Anyone outside the U.S., unless previously approved, must submit payment by wire prior to the goods being shipped.
Q: What is the FDA Status of your Products?
What is the FDA Status of your Products?
A:
The resins and colorants used to manufacture our containers meet the requirements of the FDA for Food contact. We can provide letters of certification on our specific products through Technical Service.
Q: What are the standard colors for Hedwin round and rectangular Winpak®?
What are the standard colors for Hedwin round and rectangular Winpak®?
A:
Natural, White, Blue and Black
Q: Chemical compatiblity with various Hedwin containers.
How can I be sure my product will be chemically compatible with various Hedwin containers?
A:
All Hedwin containers are made of polyethylene, a material with exceptional chemical resistance. If you do not have any successful shipping experience or laboratory data to indicate acceptability with polyethylene packaging, your chemical may require testing. Hedwin requires three times the normal amount intended to be packaged for evaluation. Contact the Technical Service Department for further information.
Q: How can I estimate the cost and lead time needed to build a custom mold?
How can I estimate the cost to build a custom mold? How much lead time do I need to build a mold?
A:
An exact quote can be obtained from a Hedwin Product Development Engineer along with timing.
Q: What decorating abilities does Hedwin have?
What decorating abilities does Hedwin have?
A:
Sleeving, labeling, silk-screening, embossing.
Q: What is the lead time to get a custom printed carton for my product?
What is the lead time to get a custom printed carton?
A:
It takes approximately 19 working days to complete the artwork process and manufacture printing plates. After that normal lead times apply.
Q: What is the difference between assembled and knock down CUBITAINERS®?
What is the difference between assembled and knock down CUBITAINERS®?
A:
One of the unique features of the Cubitainer® insert is its ability to nest within itself and be shipped in a KD (knocked down form). This feature allows an eight to one space advantage during shipment leading to significant freight reduction. Many customers prefer to purchase their containers assembled or set-up in a carton since they do not have the proper carton equipment to complete assembly of the component parts.
Q: Can I buy less than your minimum quantity?
Can I buy less than your minimum quantity?
A:
Yes. We have a nationwide distributor network for smaller quantity orders.
Q: If it is a stock item, how long until it ships?
If it is a stock item, how long until it ships?
A:
Our product ships within 3 days.
Q: How much do printing plates cost?
How much do printing plates cost?
A:
Exact prices for print plates can be provided upon submittal of the artwork but plates typically run an average of $100 - $1200 dollars. Artwork should be submitted using Adobe Illustrator files (not a pdf format) in order to expedite estimating.
Q: What are the hours of your shipping deptartment?
What are the hours of your shipping department?
A:
8 a.m. to 2 p.m. M-F.
Q: Can your containers be used to ship Hazardous Materials?
Can your containers be used to ship Hazardous Materials?
A:
Yes. We have tested our containers to UN requirements and offer either an UN Marked 4G Combination Package with Cubitainer® and Hedpak® or the UN 3H1 for our rectangular Winpak® or Ecoset® containers or 1H1 mark for our round Winpak® containers. Customer Service or Technical Service can assist you in getting the correct container for you based on your products’ hazard class and specific gravity.
Q: Torque Issues
When I torque my cap to 25 in-lbs., I noticed that after a few days that if I remove the cap the removal torque is only 15 in-lbs. What happened and do I need to retorque?
A:
All Hedwin torque recommendations accommodate the loss of some initial torque. The application torque will always exceed removal torque but you can rest assured that using our specified torque levels will insure good performance during subsequent shipment.
Q: Can Hedwin transport its containers already filled with our product?
Can Hedwin transport its containers already filled with our product?
A:
No. Hedwin is only in the business of manufacturing container and liner products. We do no "contract packaging".
Q: Does Hedwin have a liner for plastic drums?
Does Hedwin have a liner for plastic drums?
A:
Yes, we can supply liners for varying sizes of plastic drums.
Q: Can I get a sample?
Can I get a sample?
A:
Of course. We can provide samples for sizing, testing or just to see the product. Ask your sales person or a customer service rep.
Q: Are Hedwin packages designed to accept child resistant caps? Tamper evident?
Are Hedwin packages designed to accept child resistant caps? Tamper evident?
A:
Hedwin packaging can accept child resistant caps but each application should be reviewed by Technical Service to insure appropriate cap/ neck fit. All packaging can be made tamper evident via one of the following methods: caps, induction seal, shrink band, or tape.
Q: Regulated product? How do I know what package to use?
How do I know if my product is regulated, and if so how do I know what package to use?
A:
The Code of Federal Regulations Title 49 provides expert guidance in the classification of Hazardous material. Characteristics of the material will be used to determine whether or not it meets the definition of one or more hazard classes. Determining the packing group will indicate the degree of hazard. Reference the Code of Federal Regulations Title 49 Section 171.101 and 173 for details on classification. Once your product has been classified, you can reference Section 172.101 column 8 for the list of approved packaging.
Q: How can I find the proper Application Torque for my closures?
How can I find the proper Application Torque for my closures?
A:
Proper Torque levels as well as closure specifications are transmitted to each customer that purchases a product intended to contain DOT Hazardous material. All closure instructions are available via fax upon demand by contacting the Technical Service Department.
Q: What does the UN rating mean?
What does the UN rating mean?
A:
The UN rating indicates the performance level for which the packaging was tested.
Q: Are all Hedwin containers suitable to ship by airfreight?
Are all Hedwin containers suitable to ship by airfreight?
A:
All packaging can be used for air freight of non-hazardous materials. All rigid single packaging is approved for air shipment of Hazardous materials and this is indicated by the 100kPa rating included in the DOT mark. The 1 gallon Hedpak® is approved for air shipment of Hazardous materials. Cubitainer® Combination Package is not approved for Air shipment of Hazardous materials.
Q: How can I tell if my Hedwin package is rated to ship regulated product?
How can I tell if my Hedwin package is rated to ship regulated product?
A:
Hedwin packaging that is intended for the use of Hazardous materials is marked plainly with the appropriate DOT Mark in accordance with the packaging tests that have been performed.
Q: Cap Compatibility - Can I use my caps with Hedwin Packaging?
If I purchase caps direct from a producer, can I use my caps on Hedwin packaging?
A:
For packages carrying hazardous materials with a DOT/UN mark, the answer is no. If the product is not regulated, Hedwin requests that you check to see if the cap is on our approved source list as substitution of non specified packaging that does not meet our exacting requirements, may cause subsequent leakage in the field.
Q: I substitute another manufacturer’s bottle in the Hedwin carton?
If I use bottles from two different vendors, can I substitute another manufacturer’s bottle in the Hedwin carton?
A:
No, Hedwin cartons are sold with very specific closure/ assembly instructions. Each package as assembled is considered a "design" and can not be altered without further testing or written permission from Hedwin.
Q: What is a combination package?
What is a combination package?
A:
The Code of Federal Regulations, Title 49 defines a combination package as "as a combination of packaging, for transport purposes, consisting of one or more inner packaging secured in a non-bulk outer packaging." The Cubitainer® and Hedpak® are examples of combination packaging.
Q: What type of material are your products made from?
What type of material are your products made from?
A:
Our Cube® is made from LDPE or a blend of LLDPE & LDPE.
Our Winpak® is made from High Molecular Weight High Density Polyethylene.
Our 1Gal, 2.5Gal & 5 Gal Hedpak® Bottles are made from High Density Polyethylene.
Our Winliner® is made from LDPE.
Our Payliner® is made from either HDPE or LDPE.
Our Hedliner® is made from a blend of LLDPE & LDPE.
Q: Do your containers contain PCR & if so, what percent?
Do your containers contain PCR & if so, what percent?
A:
While we use regrind from our own processes, we do not add outside PCR materials to our manufacturing process. For custom application PCR can be utilized in Blow Molding and Corrugated but consideration must be given to the potential loss of physical properties. If you desire PCR in order to comply with the California Rigid Packaging Program, you may want to consider using the CUBITAINER® in place of your rigid package as it is exempt from the requirements.
Q: Can your containers be recycled?
Can your containers be recycled?
A:
Yes, each plastic container is marked with the appropriate SPI recycle code and our corrugated cartons can be recycled.
Q: What is the maximum fill temperature for your containers?
What is the maximum fill temperature for your containers?
A:
Since Polyethylene melts at 250 F, but softens at a much lower temperature, we recommend that the maximum fill temperature be 180-190 F.
Q: Can I sterilize your containers?
Can I sterilize your containers?
A:
Yes, Gamma Irradiation or Ethylene Oxide Gas sterilization is recommended. Again, information on sources for sterilization is available through Technical Service. Sterilization via autoclaving or steam sterilization is not possible.
Q: How high can I stack your containers?
How high can I stack your containers?
A:
While each application is unique, normally we would recommend that the filled rigid plastic containers, 3H1 or 1H1 containers be stacked no more than 3 layers high per pallet and two pallets high. Factors that can affect the stack height include the weight of the product and storage conditions, i.e., humidity & temperature. Our Technical Service department has the ability to evaluate each application using industry standard software.
Q: What barriers to Oxygen or Solvents are available?
What barriers to Oxygen or Solvents are available?
A:
We can apply a PVDC or SARAN coating to our containers to provide a barrier to Oxygen to improve the shelf life of Oxygen sensitive products. We utilize the Fluoroseal fluorine treatment method to improve the barrier to certain aromatic hydrocarbons. Technical Service can provide the particulars on each treatment.
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